The Basic Principles Of Telus customer service
The Basic Principles Of Telus customer service
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• At this time, I truly feel I am staying misled and mistreated. Irrespective of several calls and escalations, I however don't have clarity on my bargains or a fair resolution to my fears.
Also, our telephone line to the home arrived down inside of a windstorm one other night time, as did our neighbors. We do not utilize a landline any more, although the cable is in the road and nevertheless related on your home close. I instructed that They simply take away it fully. They reported as I didn't have an Energetic landline, they'd not deliver a technician out to scrub up the wire in the middle of the street.
Even so, the very best just happened. Following speaking with Telus organization, I wasn't satisfied with the strategy presented and requested to become tranferred to your LOYALTY dept. She altered the cost of the info system but enhanced the cost of the cell phone for any Internet of -$1. WHAT A JOKE!!!
Have you tried using the online Chat? Go online to My TELUS as well as the the Chat icon will be with the lessen right of the window. Answer the questions about what type of enable you require then retain replying for the bot with "I need to talk to anyone" right up until the bot provides up and passes the Chat to an individual.
How do I find that individual. I feel I am heading right into a new billing cycle and I are actually managing in circles for months
I'd also like to grasp why this was taken off? Appears stupid that we now really have to simply call tech support to do something that we failed to need to have the for Earlier
If my fears are usually not dealt with, I will probably be pressured to escalate this even more, like to the Business office on the President, the media, and the greater Organization Bureau.
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• Once i named to explain, Eunice from the BCX Wi-fi Automobile staff instructed me the bargains had been utilized. Nevertheless, she copied and pasted Abdul’s notes, which did not make clear the lower price information.
If an automated assistant asks for the reason of your connect with, mention "I would like to make payment preparations for my mobility bill".
I'm looking for the phone number to get in touch with to talk to some consultant and wanting to know if they are available in the weekend. I want to make payment preparations and attempted to on chat, on the other hand they told me I really need to simply call.
I want a call from a person who has some choice making energy on how I can shut my accounts and become finished with Telus.
Observe: if the topic is not but coated by TELUS Professional Messaging, you'll be furnished by using a callback choice.
Pro was quite useful. I had been receiving incredibly annoyed as very little appeared to be Doing Telus customer service work. He walked me as a result of the process with easy Directions. And it ultimately labored. Wonderful position!
The TELUS workforce acknowledges that our get the job done spans numerous Territories and Treaty places and we've been grateful for the traditional Awareness Keepers and Elders who're with us today, anyone who has long gone just before us and also the youth that encourage us.